Wakefit Sofa Set | 3 Year Warranty | Sofa 5 Seater, 5 Seater Sofa for Living Room, Wooden Sofa Set, Sofa Set 3+2 Seater - Lounger(Jindal : Cappuccino)

Product - 4/5Have been using the Sofa for about 15 days. It feels good; cushion is firm (not too soft) like I wanted, structure feels sturdy, and the look is also good. Although they recommend Fabric for better longevity, I wanted to tryout the leatherette. Their general guidance is it will develop cracks with 2 years of moderate usage. Hoping it wont soon. :)Order Via Amazon and Delivery - 2/5Amazon shows unusually high delivery time; at least 10-12 days more than Wakefit website. On FK's website, its even more. Either they are keeping a lot of buffer, or orders via Amazon are given 3rd priority. Wakefit website as 2nd and their showroom orders as 1st priority. Not much complaint here. Especially since they delivered much earlier than promised.You receive an automated call 1 day before they are ready to deliver to confirm your availability. You can reschedule on the call (IVRS) and you receive the call again 1 day before your preferred delivery.This was seamless.On the day of delivery, you receive the "Out for delivery" message from Wakefit and the delivery guys called me after reaching my apartment around 3pm.Unfortunately, they refused to deliver to my flat because it was on the 4th floor and the sofa would not fit in the lift. Talking to the customer care did not help. The executive said, since I had not mentioned I live on 4th floor, they cannot do anything now other than returning/cancelling the order. That would have been a waste of 15 days of waiting for the order to be delivered.There was no option to select the floor no while ordering on Amazon. It may be there if you order through their website. Strangely, the Amazon product page for this sofa does not offer to ask questions about the product and delivery as well.I even offered to leave the sofa on the ground floor, give me time till I arrange to move it to my flat and they can collect the sofa cover a day later. The delivery and the customer care representative both refused to leave the cover with me.Thankfully, found 2 people near our apartment who joined me in lifting it to my flat for some remuneration.When you think of the pre-delivery automated call, if a person had called, may be these things could have been clarified upfront. I wound have been prepared for this instead of running around at the last moment. Sometimes, we focus on automating so much, we eventually miss out on basics.I wonder how they deliver to other societies. Don't think many will have lift big enough to accommodate a sofa. Hope @Wakefit, you are listening and will be making the delivery experience better with time.Anyways, advise to others: check with Wakefit Customer Care, if you need to arrange for help depending on your floor.I am still giving this 4 stars for the product. Hope someone finds the delivery story useful.

Really good product. Everything from quality, comfort and delivery has been 5 stars until now. Most importantly it's value for your money product if you are salaried person!!

Best quality heavy sofa with 3 years warranty.I think in this price it is not possible to get this quality thank you wakefit.looking forward to your warranty support (if required).

Very Nice and comfortable sofa.. No doubt in quality everything satisfied...

The Sofa is very comfortable and stylish.

Impressive finish and looks

The sofa is overall very subtle and looks great in living. The only thing is the cushions are little stiff. Otherwise it’s totally worth it.

It's very useful product. Must buy for those who are willing to dive into comfort.The built quality is good at this price. Very happy with purchase. Also you can use this a an extra bed for your extra guests