Human Touch Super Novo Zero Gravity Massage Chair - Virtual Therapist w/ Alexa, Cloud Touch Acupressure - 3D & 4D Full Body Massage, Stretch & Deep Tissue for Recovery - 38 Wellness Programs, Black

While this Human Touch Super Novo Massage Chair has great potential, I would be very cautious purchasing from the Backstore/vitality web. They have been dishonest in dealing with us, and from the looks of it many other customers in the comments section. They sold us a chair in Used-Like New (Open box contition). But it arrived with missing parts, broken mechanisim, nonfunctioning accessories, and was dirty among other problems. I spoke with Human Touch Customer Service several times, they were very helpful and said it sounds like the Backstore/Vitalityweb is mislabeling very used chairs as Used-Like New and had me check the hourse of usage on the chair - we found that there was over 120 hours of use on the chair as delivered. The backstore has done everything in their power to manipulate the return to get out of refunding us and we've had to file a complaint with Amazon to get refunded. Thankfully we have kept very detailed notes and pictures of our communications and the delivery/return shipping process to backup our side of the story because the Backstore representative keeps trying to blame everything on Human Touch. While that may be possible. It is the Backstore/vitalityweb's responsiblility as a seller to confirm and stand behind the products they sell and accept responsibility when mistakes happen if these are mistakes and not fraudulent sales tactics. They can work out their issues with Human Touch if they blame them on their own time and expense. Again, I recognize that their lower "used" prices are tempting, but unlike all of the other used products we've purchased on amazon, from our experience, I do not trust or recommend purchasing from the Backstore. Outside of our experience with them, I do think the Human Touch Super Novo chair has great potential especially for tall people. I am 6' 4" and though I wish it was even bigger, it was the best fitting chair i've ever sat in and most thereputic massage even with the problems it had. I will be looking for another one from a more honest vendor as soon as we finally get refunded.

I've only had this chair for a short time,but, I don't know how I lived without it. I had back surgery a few years ago and thou it did help I still have pain. After working out or cleaning the house I cannot wait to get into my new chair. I set it on sleep mode and I fall asleep many times. Beware,once your family and friends know about it,they visit more often. One of the best investments I ever made.

The media could not be loaded. I am really enjoying this chair. I am going through all 30 preset programs. I am looking forward to receiving the Alexa bridge. I will contact you when I find a phone number that works.Be well.

So, the good news is that I LOVED this chair while it worked. The bad news is that it’s been broken for several months and I cannot get it fixed.We purchased this almost a year ago at Costco. After a few months, some of the programs stopped working. We called for service. After several weeks, they shipped several replacement parts to my house. It took several more weeks for a repairman to come over, but he could not fix the chair and told us it would need to be replaced. I contacted HT right away, but it took about a week before they got back to me. I was told the chair was out of stock and would ship as soon as it came in. Another month or two with no info. In response to my next email, I was told the chair would ship within 5 days. Another week or two not hearing anything, so I contacted HT again. Now I was told that the chair was out of stock, but they could ship a different color. We were happy with that and asked for them to ship one of the colors they had in stock. A couple more days of waiting , so I contacted HT again. Then I was told that they had to send a refurbished chair but there was no promise date. I contacted HT again and asked that this get escalated to someone who actually cared about their customers. I’ve not heard anything more and am still waiting.

I bought the chair from a local store several months ago rather than through Amazon, but wanted to share my review for others who may be considering this chair. Mechanically, it's a great massage chair and if configured properly, can give a fantastic massage. At 6' and 210 lbs, I can easily fit into it for both height and shoulder width, which was one of the features I was looking for (I've had other high end massage chairs that were just too small). The problem is the clumsy interface where I have to go through roughly 50 to 60 button clicks (on either the hand held remote or iPhone app) over several frustrating minutes to set up the chair with my preferences. Since there is no way to store your preferences, you have to repeat this every single time you use the chair (unless of course you are happy with the 10 minute store demo massage, which is the default that it goes to every time it powers on). It really is appalling that they would leave out this feature on a chair this expensive, and the only explanation I can think of is that the owners of this company and the people who designed the interface do not own a massage chair (or at least not a Super Novo) and in all likelihood have never used one. If you are hoping that the Alexa enabled feature that they heavily advertise will save you, don't hold your breath: you have to separately order the part online after you get the chair, and they initially say it will take 3 weeks, but when you place the order it comes back and says that due to "supply issues", the part isn't shipping "until further notice", which I think means "never". If they had put as much effort into designing the interface as they did designing the mechanics of this chair and creating their marketing materials, it would be phenomenal and probably the best chair on the market, but for the price they charge, there are better choices elsewhere.